The management of 9mobile has dismissed rumours suggesting the telecommunications company is shutting down its operations in Nigeria. In a statement released on Friday, the company described the claims as “false and misleading,” urging customers to disregard them.
“These claims are entirely baseless and aimed at causing unnecessary panic among our valued subscribers,” the statement read.
Addressing recent challenges faced by customers, particularly with Mobile Number Portability (MNP) services, 9mobile clarified that it has not restricted users from switching to other networks. Instead, the company emphasised its compliance with industry regulations and commitment to customer-focused services.
“While there have been temporary technical challenges affecting MNP, these issues have now been largely resolved. Some minor delays may still occur due to ongoing system optimizations, but we are actively working to ensure a smoother experience for all users,” the statement added.
The telecom provider acknowledged temporary service disruptions in certain locations, attributing them to ongoing efforts to modernise its infrastructure and enhance service quality. 9mobile assured customers that these disruptions are part of a broader transformation initiative designed to deliver improved connectivity and reliability.
“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges,” the company stated.
9mobile further expressed appreciation for the patience and loyalty of its subscribers during this period of transition, highlighting its ongoing investments in network upgrades and service expansion.
“We sincerely appreciate the patience and loyalty of our subscribers during this transition. While challenges exist, we are making significant progress and are confident that brighter days are ahead,” the statement added.
The company reaffirmed its dedication to providing exceptional service, promising that subscribers will soon experience the benefits of its infrastructure transformation.
