The 2019 Nigeria banking industry customer experience survey report recently published by KPMG Nigeria has listed First Bank of Nigeria Limited as one of the biggest movers.
The survey showed that in the retail segment, the top two performers have remained the same for the fourth consecutive year.
GTBank, Zenith Bank are top-rated banks in the 2019 ranking. Sterling Bank, FirstBank and UBA are the biggest movers in 2019, coming in third, fifth and seventh places.
FirstBank is one of the banks that are investing and supporting small and medium-scale enterprises. Following research by the bank over the years, it identified these seven strategic pillars that are essential to the sustainability and growth of the SMEs.
These include access to infrastructure, access to talent, capacity building, policy and regulation, access to resources, access to market as well as access to finance.
The bank also held its SMEs’ Week in Lagos, Abuja, Port Harcourt, Ibadan, Kano and Owerri. The week-long event was rounded off with a live webinar facilitated by Gbenga Shobo, the bank’s Deputy Managing Director.
According to Mr Shobo: “FirstBank has, over the years, been at the forefront of supporting businesses, especially the SMEs, as we recognise that the SMEs are the engine of the economy.
“We are committed to ensuring that we leave no stone unturned as we connect with them in their continued contribution to national development in terms of the employment opportunities they create as well as their contribution to the nation’s GDP amongst many economic values.
“The FirstBank SME Week is driven to promote the Bank’s SME proposition, thereby having SMEs across the country optimally enlightened on how to plugin. We believe this will help SMEs bolster their contribution to the growth and development of the economy.”
