First Bank of Nigeria (FirstBank) Limited has begun investigation following complaints about the disappearance of N68 million from a customer’s account.
The Italy-based customer Glory Omokaro had raised the alarm on the radio programme, Brekete Family, noting that she saved money in her First Bank account until it reached N68 million and hoped to use it when she finally moved back to Nigeria.
Omokaro said she opened the bank account in Benin, Edo State when she visited Nigeria from Italy in 2013 and started saving money in the account thereafter.
According to her, she returned to Nigeria in May only to discover N3,000 in the bank account.
Reacting to the incident, First Bank, whose chief executive is Adesola Adeduntan, said in a statement on Monday published on social media: “We confirm the report of fraudulent activity on the account of one of our customers. This incident has been undergoing a very robust investigation since our receipt of the customer’s complaint with the goal of holistically unearthing what transpired and addressing the challenge, including satisfying the customer. Unfortunately, this has taken longer than anticipated.”
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“While the investigation is ongoing, we have repaired the customer’s account given the findings so far and our view that this is the best action in consideration for our customer.
“We regret any inconveniences this may have caused the customer and wish to emphasize that this incident is in no way reflective of the principles and ethics of our time-tested operations.”
