Access Bank has announced that services will be temporarily cut for a system upgrade aimed at optimising its offerings to customers.
According to an email by the bank to its customers on Tuesday, the upgrade will take place in phases, starting on Saturday, October 12 at 10 pm and ending on Sunday, October 13 at 6:30 am.
The bank added that during this period, customers may experience temporary service disruptions on the Access More app, Internet Banking platform, and ATMs.
The message read, “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems.
“The upgrade exercise, which will take place in phases, starts on Saturday, October 12 at 10pm to Sunday, October 13, 2024 at 6:30 am (West African Time).”
However, the bank assured customers that their cards will remain operational, and the *901# service will still be available for funds transfers, airtime and data purchases, as well as bill payments.
“During this period, there will be a temporary service disruption on our Access More app, Internet Banking platform, and ATMs. However, your card will work seamlessly and *901# will be available for funds transfer, airtime, and data purchase as well as bill payment.
“Upon completion of this exercise, service across all channels will be fully restored,” the bank stated.
It also emphasised its commitment to keeping customers informed about subsequent phases of the upgrade exercise.
