The Nigerian Civil Aviation Authority (NCAA) on Wednesday directed Arik Air to return all delayed baggage of its passengers from London to Lagos within the next 24 hours.
It also directed the airline to compensate the affected passengers with $150 each for their troubles.
The directive was issued by NCAA Director, Consumer Complaints Department, Adamu Abdullahi.
Arik Air and no fewer than 40 passengers have been at loggerheads over the non-arrival of their baggage, five days after their flight landed in Nigeria.
The aggrieved passengers had on Tuesday disrupted the airline’s operations and also allegedly damaged its check-in counter at the Murtala Muhammed International Airport, Lagos.
Addressing the passengers, Mr. Abdullahi appealed to them to remain calm as both Arik Air and the aviation authorities were working towards resolving the issue.
“NCAA has directed Arik Air to pay each and every passenger a compensation of $150 each in line with civil aviation rules and regulations in Nigeria.
“We have sent the letter to the airline and it also contains a directive that every bag must be here within the next 24 hours.
“A directive is a directive and we will hold Arik Air management responsible, and I can assure you that they will abide by the directive, “he said.
Abdullahi advised the passengers against taking the laws into their own hands, stressing that there are laid down procedures to be followed in resolving such issues.
Managing Director, Federal Airports Authority of Nigeria (FAAN), Saleh Dunoma, also urged those who needed medical attention to visit the FAAN clinic within the airport.
Mr Dunoma said doctors had been directed to issue prescription drugs to passengers whose medications were yet to arrive the country due to the delay.
Speaking on behalf of the airline, its Associate Vice President, Ground Operations Department, Femi Kukoyi, apologised to the passengers for the inconvenience caused by the incident.
Mr. Kukoyi said the airline had to charter an aircraft which brought some of the baggage to Lagos on Wednesday morning because the passengers prevented it from operating its A330 aircraft on Tuesday.
He assured them that an aircraft was en-route Lagos from London and would arrive with about 300 bags by 7 pm while the remaining would be brought in by another of its aircraft by 5 am on Thursday.
On the issue of compensation, he said Arik Air would attend to them on an individual basis and expressed optimism that everything would be resolved amicably.
