First Bank of Nigeria (FBN) on Monday said it has restored all services on its mobile banking platform Firstmobile after it was briefly inaccessible following an upgrade.
The bank, in a statement by the group head of marketing and corporate communications Folake Ani-Mumuney, assured customers of its continued commitment to delivering seamless and innovative financial services.
“Firstmobile is now up and running as the bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe,” the statement said.
“However, customers who still experience challenges in accessing or using their Firstmobile app are encouraged to contact our dedicated customer service team, FirstContact, via any of the means below: On phone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190.
“Email: complaints@firstbankgroup.com and firstcontactcomplaints@firstbankgroup.com.”
In addition to Firstmobile, the bank said customers can continue to enjoy convenient access to a wide range of banking services via its other channels such as firstonline (online banking platform), firstmonie wallet and firstmonie (agent banking).
Others include FirstBank automated teller machines (ATMs), FirstBank debit and credit cards and USSD banking.
The financial institution apologised for any inconvenience caused during the service disruption and reassured customers of its dedication to providing a seamless banking experience.
