A former minister of aviation, Osita Chidoka, has spoken glowingly of the United Bank for Africa (UBA) Plc’s revamped mobile banking app.
Mr Chidoka spoke last weekend on social media, giving kudos to the bank for introducing lots of exciting and interactive features to aid banking, while allowing customers to perform unlimited transactions from the comfort of their mobile phones.
The former minister pointed out that the bank put into play its experience as an institution with several decades of operations as well as modern technology to come up with such innovations in the app.
“UBA, surprised me with a massive improvement on their app. I used to consider them the sleeping giant of Nigerian banking. I thought they had great brand equity and name recognition. UBA combined the savvy feel of a new generation bank with the history of a legacy bank,” he wrote.
“As I opened their mobile app today, I couldn’t help but give them a high five. The app is beautiful, user interface is great, navigation is seamless and the need to go to a branch is reduced for small users like us.”
While urging other banks to borrow a leaf from UBA’s move, Chidoka continued, “As a customer, I have always challenged banks on their slow adaptation to change and weak emphasis on improving customer experience. I pray UBA pushes forward in this direction and continues to surpass themselves. Sooner than later disruptive online banks will change the face of banking in Nigeria, hence the need for constant innovation by the industry.”
Reacting to his post, a user named Maduka Vivian, wrote: “UBA app is simply the best, you can even generate receipts for transactions done long ago.”
Another user, Tayo Agbeh, reacted, “UBA is taking their rightful position in the industry. I’m quite sure the bank will sustain the lead.”
Another user, Felix Oguike, impressed by the glowing tributes wrote, “I guess I’ll try this app; I have heard many testimonies; I need to partake in the flock.”
Thankgod Nweke, another user, said the revamped UBA mobile app would put other banks on their toes.
“It’s rather a challenge for other banks in Nigeria. UBA has shown in recent times that they are big and getting bigger with the whole lot of transformation in that bank. I concur fully to your observation even as I look forward for more height and happiness in the faces of their staff and services,” he wrote.
Group Head, Digital Banking, UBA, Sampson Aneke, who spoke recently about the new features of the upgraded mobile app, said UBA as a listening institution, aims to provide the best value possible for its customers through a more interactive, user-friendly interface that makes available a myriad of opportunities from the comfort of customers’ homes.
He explained that the new mobile app will now prompt users to use their device-enabled biometrics, adding that the menu has been reduced and divided into sub-menus to enable users view Transaction History, Net Worth, Trends among others at a glance.
“With the new interface, the user can now see all the transfer options including the saved beneficiary option at a glance and can even order food for delivery via the app,” he said.
