Transcorp Hilton Abuja has won Booking.com’s Traveller Review Award 2022.
The award, according to organisers, celebrates businesses that consistently exceeded travellers’ expectations, having earned great traveller reviews.
An award letter signed by president and chief executive officer of Booking.com Glenn Fogel said it understood the Dutch Online Travel Agency knows how difficult it is to exceed the expectations of travellers.
“We know that’s never easy, let alone amid a global pandemic. It takes a lot of hard work, vision, coordination, and attention to detail, and you’ve excelled,” Mr Fogel said.
Reacting, managing director and chief executive officer of Transcorp Hotels Plc Dupe Olusola said “We are honoured to receive this award which highlights Transcorp Hilton Abuja as consistently delivering quality experiences while navigating changing guest expectations during a pandemic.
“Our ability to evolve and adapt to changing guest preferences has been key to making our hotel a top destination for business and leisure travellers, as well as locals who want a luxurious hospitality experience.
“We remain committed to providing exceptional services across all our touch points.
Transcorp Hotels Plc says its mission is to redefine hospitality standards in Africa and the company has been doing this through innovation and exceptional services as it creates value for its customers and other stakeholders.
The company is developing a word-class event centre at Transcorp Hilton Abuja, as it seeks to increase its market share in the conference and events space.
It is also working on a lifestyle centre in Lagos that will rival the best of its kind globally.
As part of its continuous expansion plans, the hospitality giant is planning developments in Lagos and Port Harcourt, even as it continues to build its online accommodation booking platform Aura by Transcorp Hotels, where guests can book both hotels and short let homes. Transcorp Hotels Calabar is also currently being upgraded to maintain the high standards the hospitality brand is known for.
