The Lagos State Traffic Management Authority (LASTMA) said its call center had received more than 5,000 calls since its inauguration on July 9, 2024.
The general manager of LASTMA, Mr Olalekan Bakare-Oki, gave the figure in an interview with the News Agency of Nigeria (NAN) in Lagos.
Bakare-Oki said that the calls included feedback on happenings on the roads and the performance of LASTMA officers at various traffic hotspots.
He said that the calls were promptly attended to, adding that the center had 10 officers ready to attend to calls.
According to Bakare-Oki, the toll-free line operates daily from 8.00 a.m. to 10.00 p.m.
“The LASTMA call center has been yielding positive results.
“We are using this medium to inform Lagos residents, especially the motoring public, to continue to leverage this digital toll-free line to reach us on information about traffic congestions, accidents, or misbehavior of our officers on the road.
“We prioritise the feedback; the number again is 080000527862, and it’s toll-free,” he told NAN.
The LASTMA boss said that apart from the call center, Lagos residents could visit the authority’s physical complaint center domiciled at its head office and operating from Monday to Friday every week.
“They can reach us through our lingual franca which is English.
“Also, we accommodate our mother tongue which is Yoruba. Those that cannot speak Yoruba or communicate in English can reach us via pidgin,” he said.
He advised the motoring public to prioritise safety.
“They should adhere strictly to all traffic rules and regulations.”
On the misbehaviour of LASTMA officers on the road, the general manager said that it had reduced drastically.
According to him, complaints about the misbehaviour of LASTMA officers have drastically reduced in the past eight months.
“Reports given against my men were seriously investigated and for any confirmed to be substantial, all involved were punished.
“They faced the consequences of their misbehaviour. The drastic reduction is also a result of massive training and re-training of my men.
“Apart from engaging consultants, we do internal training that comes weekly.
“All these are to rebrand and reposition the agency for a more efficient service delivery to Lagos residents,” he said.
