Zenith Bank has apologised for the service disruptions experienced across its electronic channels during the upgrade period.
The bank, in a message to customers on Thursday, clarified that the glitches were a result of routine information and technology maintenance which is essential for optimising service delivery.
It reassured its customers of improved services following the upgrade.
Zenith Bank, whose group managing director and chief executive officer is Adaora Umeoji, emphasised its commitment to ensuring 100% uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.
In the message, the financial institution expressed its sincere apologies for any inconvenience caused to customers during the upgrade process, highlighting that the information technology enhancements are designed to improve the quality of service for its esteemed clientele.
The message reads: “Dear Valued Customer, we sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.
“We have made significant progress with the upgrade and you can now perform transactions conveniently…”
